Background
Cancer patients, survivors and carers can face significant challenges in the workplace. Since its inception in 2010, the Cancer Council Pro Bono Program has received referrals for 1174 people experiencing difficulties in the workplace or seeking to return to work. A program evaluation and our experience providing support services to people affected by cancer demonstrates that professional assistance is often required to effectively address workplace issues. The program connects clients with free professional support, so clients can understand their rights and negotiate with their employer, enabling them to enter or return to a suitable workplace.
Design
Starting as a Legal Referral Service, the program expanded in 2012 to provide clients free access to human resources (HR) professionals. The service has connected 797 patients, carers and survivors with lawyers (n=387), HR professionals (n=272) and recruitment specialists (n=138). The service recognised these people needed support to negotiate flexible working arrangements and manage employer expectations. The service also assists people who haven't been working due to a diagnosis and who need support returning to work. Clients may have difficulty drafting a CV, explaining gaps in employment, or disclosing details of past cancer.
Outcomes
Within the first year, the program received a 50% increase in referrals for workplace and recruitment advice and figures have remained steady. In a 2015 evaluation, 9 in 10 professionals indicated they were able to clarify issues for clients most or all the time with 25% of HR professionals noting they resolved client issues frequently. Qualitative evidence has shown the program's positive impact. One cancer survivor who was referred to a recruitment specialist for assistance returning to work: "Thanks to her I got a job ... I was at my wits end and she pulled me back from the mire and gave me hope and strength."